AI · Voice
AI Receptionist Agent.
Call & Booking Automation
Year
2026
Duration
8 weeks
Category
AI · Voice
Live
Case study
Overview
The brief
A 24/7 voice AI receptionist that answers inbound calls, qualifies leads, books appointments and syncs everything with the client's CRM — replacing the front-desk phone queue entirely.
The problem
Clinics, salons and service businesses were losing 30–40% of after-hours calls. Existing IVR trees frustrated callers and human answering services were expensive and inconsistent.
Our role
- Voice AI conversation design
- Real-time speech pipeline
- Calendar & CRM integrations
- Call transcript + summary storage
- Escalation to human on demand
Outcomes
Results that moved the number.
82%
Calls handled autonomously
1.4 sec
Avg. response time
24/7
After-hours capture
6+
CRMs integrated
How we built it
Process.
01
Natural conversation flow
The agent handles interruptions, clarifications and multi-turn context — not a scripted IVR tree.
02
Real-time booking
Live calendar sync means the agent confirms slots on the call, not after — no double-bookings.
03
CRM sync
Every call ends with a structured lead pushed into the client's CRM plus a transcript and summary.
04
Graceful handoff
Any caller can escalate to a human at any time; the agent hands over full context so nothing is repeated.
Highlights
What makes it stand out.
- 82% of calls resolved without a human touching the phone
- 1.4-second average response — feels like a real receptionist
- Live calendar sync — bookings confirmed on the call
- Structured lead + transcript pushed into any CRM
Stack
- Voice AI
- Twilio
- Realtime STT/TTS
- Google Calendar
- HubSpot / Zoho
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